Returns & Exchanges

At Bong Outlet, we want you to be fully satisfied with your purchase. If you receive a damaged or incorrect item, we offer a hassle-free return and exchange process for all unused products within 14 days of delivery.

1

Inspect Your Order

Upon arrival, carefully inspect your items for any defects or shipping damage while they are still in an unused condition.

2

Contact Support

Email our customer service team with your order number and clear photos of the unused item to receive a Return Merchandise Authorization (RMA).

3

Pack Securely

Place the item back in its original packaging and ensure it is padded sufficiently to prevent breakage during the return transit.

4

Ship and Track

Send the package back using the provided return label or a tracked shipping method and wait for our team to process your refund or replacement.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing